Food Service
General
Number of meals served
Nutritional value of meals served
Revenues by source (e.g., a la carte)
Special programs (e.g., nutrition education)
Meal variety and quality
Safety
Food preparation practices
Condition of storage and service areas
Sanitary conditions and practices
Food quality
Personnel
Employee morale
Absenteeism
Turnover
Employee training
Cost Measures
Cost per meal
Utilization of donated commodities
Financial results (revenues, profitability)
Bus Transportation
General
Early or late runs
Stops or runs missed
Compliments and complaints
Safety
Motor vehicle accidents, bus accidents, injurie
Other incidents
Personnel
Employee morale
Absenteeism
Driver turnover
Driver performance evaluation
Drivers' credentials
Training certification rate
Workers' compensation claims
Equipment
Condition of bus
Vehicle downtime
Breakdown rate
Cost Measures
Special-education transportation cost
Cost-per-mile
Overhead, including support, cost-per-student
Fuel cost-per-mile
Insurance costs-per-mile
Maintenance, Custodial, and Grounds
General
Teacher and principal interviews
Weekly inspections of school facilities
Overall appearance of school facilities
Capital improvements
Custodial
General cleanliness
Quality of cleaning equipment
Quality of supplies used in cleaning
Employee training
Maintenance
Equipment breakdowns
Response to emergency maintenance needs
Quality of preventive maintenance
Adequacy of information regarding status of maintenance work orders
Employee training
Grounds
Quality of grounds work
Frequency of mowing, edging, and trimming
Employee training
Personnel
Employee morale
Absenteeism Turnover
Employee training
Cost Measures
On, over, or under budget
Overtime expended
Cleaning/maintenance cost per square foot*
Cleaning by one custodian per square foot*
Administrative time taken by upkeep
* Should compare to ranges as school facilities vary in their ease of cleaning and maintaining.
(Sources: Pupil Transportation Guide, California Department of Education; "Custodial, Maintenance, and Grounds Survey," Memphis City Schools, and interview with Richard Williams, ServiceMaster, May 31, 1994.)