Satisfaction remains high among districts that contract out for services, with districts reporting a satisfaction rate of 93 percent — the highest recorded level in all of our surveys. Two percent of districts reported being unsure about their satisfaction with their contracted services (some of these contracts had just begun), and another 2 percent did not respond to this question. Just over 3 percent reported being dissatisfied with their contracted service provision.

Graphic 9: Satisfaction From Outsourcing

Graphic 9: Satisfaction From Outsourcing - click to enlarge

Graphic 10: Satisfaction Over The Years

Graphic 10: Satisfaction Over The Years - click to enlarge

Since districts can end their contracts with private providers and bring services back in-house, it only makes sense that there is a high level of satisfaction with their decision to contract out.